Support

Need Help?

If you are having trouble with the digital signature, account registration, or accessing content, we are here to help.

Common Issues

Issue	Likely Cause	Solution
Signature pad not loading	Ad blocker or Brave browser shields	Disable ad blocker/shields for this domain
"Access Denied" after signing	Webhook processing delay (1-2 seconds)	Refresh the page or wait 10 seconds
Confirmation email not received	Spam filter or corporate firewall	Check your junk folder; whitelist signwell.com
Account pending approval	New accounts require admin review	You will receive an email when approved

Contact Us

Use the form below to send us a message. We typically respond within 24 hours.

ATR (Average True Range)

A volatility measure — the average daily price range over 14 days. Used to set stop distances.

Average Daily Volume

The mean number of shares traded per day over a lookback period. Higher = more liquid.

Buying on Margin

Buying on margin means using money borrowed from your broker to purchase more shares than your cash balance alone would allow. While margin can amplify gains, it equally amplifies losses — and if your account falls below the broker's minimum, you face a margin call, forcing you to deposit cash immediately or have positions liquidated at the worst possible moment.

Catalyst

The news event driving a stock's move — earnings, FDA approval, contract win, etc. Gaps without catalysts tend to fade.

Chandelier Trail

A trailing stop that hangs from the highest high, using ATR to set distance. Prevents cutting winners short.

Day Trading

Buying and selling stocks within the same trading day, closing all positions before 4:00 PM ET.

Drawdown

Peak-to-trough decline in portfolio value. Max drawdown measures worst-case scenario.

Float

The number of shares available for public trading. Low float stocks move faster on volume.

Gap-and-Go

A day trading strategy that buys stocks gapping up on high volume, riding momentum through the trading day.

Gap-Up

When a stock opens higher than its previous close. A 5% gap-up means it opens 5% above yesterday's closing price.

Limit Order

An order to buy/sell only at a specific price or better. Used to control entry/exit prices.

Market Order

An order to buy/sell immediately at the current best available price.

Momentum

The tendency of a stock moving in one direction to continue moving that way. Measured by rate of change.

Opening Range

The price range established in the first 5-15 minutes of trading. Breakouts above/below signal direction.

P/L (Profit and Loss)

The dollar or percentage gain/loss on a trade or portfolio.

Paper Trading

Simulated trading with fake money to test strategies before risking real capital.

Position Sizing

How much capital to allocate per trade. We use equal $10,000 positions across 5 picks.

Pre-Market

Trading that occurs before the regular 9:30 AM ET market open. Used to gauge overnight demand.

Profit Factor

Gross profits divided by gross losses. Above 1.5 means winners significantly outpace losers.

Regime Filter

A traffic light system (GREEN/YELLOW/RED) that gates trading activity based on broad market signals.

Risk Arbitrage

Risk arbitrage, also called merger arbitrage, is a trading strategy that attempts to profit from the price gap between a company's current stock price and the price offered in a pending acquisition or merger. The "risk" refers to the possibility the deal falls apart, which can cause the stock to drop sharply.

RVOL (Relative Volume)

Today's volume compared to the 15-day average. RVOL > 1.0 means heavier than usual trading — a sign of institutional interest.

Sharpe Ratio

Risk-adjusted return metric. Above 2.0 is excellent, above 4.0 is elite for a retail algo.

Slippage

The difference between expected and actual fill price. A key cost in any trading system — wider spreads and volatile conditions increase slippage.

Spread

The difference between the best bid and ask prices. Tighter spreads mean lower trading costs.

Stop-Loss

A pre-set price that triggers an automatic sell to limit losses. Our system uses ATR-based stops.

Theme Deduplication

Limiting to 1 pick per correlated group (e.g., max 1 crypto stock) to avoid concentrated risk.

Ticker

A stock's short symbol (e.g., AAPL for Apple). Used to identify securities on exchanges.

VWAP (Volume Weighted Average Price)

The average price weighted by volume throughout the day. Institutional benchmark — above VWAP is bullish.